Shipping Policy

As an online retailer Casson strives to provide the best service possible. We work with trusted mail services and couriers to ensure your artisanal made, high-quality hardware arrive with efficiency and care.

We ship internationally, including domestically within Canada and to the US. Shipping rates are based on package size, weight and service selected and are are most often calculated automatically. 

For oversize items, special charges may apply or a personalized quote may be required.

We ship from our studio in Toronto, Canada.

Most of our products are fabricated locally, or sourced from makers from Japan, Europe and the US,

We offer pick up to those able to come to our studio at 114 Geary Ave during regular business hours.

Please make sure your order includes an email you check regularly, and that emails from CASSON don't go to spam, so you can be alerted when your package is ready!

Please note that we hold items for a a maximum of four weeks, and abandoned orders are subject to a restocking fee.

International deliveries
may be subject to import duties and/or taxes, which are the sole responsibility of the customer.

Any additional charges for customs clearance cannot be predicted, nor the value of what these charges may be. For further information on custom policies in your country, please contact your local customs office.

All regular sized items shipped from our warehouse are sent via Canada Post, which will then transfer to the local postal service as required (e.g. USPS).

Oversize items, as well as some products shipped directly from our suppliers, are shipped via DHL, UPS or Fed-Ex. When your order ships out and leaves our warehouse we will update you with a tracking number and courier information. for updated tracking and lead times, log into your account and click on the order you are interested in.

We do offer expedited shipping and it should be offered as you check out via our online shop. If you have shipping requests and are working with a sales agent, they will be happy to assist you.

Please note that expedited shipping will only change the amount of time the product is in transit, and will not change the length of time to fabricate an item.  

Unfortunately, at this time we are unable to ship to PO boxes, please email us if you have any questions!

To keep track of your order, please log into your account. Updated lead times and tracking can be found there.

Most of our in stock items are delivered domestically (in Canada) in 2-5 days, and to the US in 4-10 business days. You can check an item's lead time or if it is in stock by looking at the product page.

Please note that for large orders, customizations, or where stock is temporarily unavailable, the lead time may be extended.

Oversized, heavy weight or freight orders will sometimes need to be calculated manually.

A 'Request Shipping Quote' will be in your payment options. It provides our contact. You can proceed with order as is and we will contact you regarding shipping separately or you can make the order with us directly.

If you haven’t made an order yet, but would like to request your items be shipped by courier please reach out to and they will be able to provide an estimate for the service. 

If you have already made an order but would like to request a change to shipping method,  please email Include your order number and the service you would like to use and we will try our best to accommodate the change.

Please note that additional charges will apply, and we will not be able to ship you order until all outstanding charges are paid.

We get it! Sometimes contractors are ready to go, and waiting for your item can be costly and frustrating.

For items that are in stock, or partial shipments, we can try to get you your item as quickly as possible. Email to see if we can help.

Expedited shipping refers to the speed the postal service will use to send your items, and unfortunately doesn’t affect the lead time it will take our suppliers to manufacture them.

If you would like to downgrade your shipping please email us at

At Casson we strive to fulfil orders as quickly as possible. Many of our items are custom-made or imported from European manufacturers, lead times may be longer than at big-box stores. When you placed your order you received an email with a projected lead time. While we appreciate you are anxious to get your order, if it is still within the projected lead time window, rest assured we are working on your items!

You can check for updated lead times by logging into your account and clicking on the order in question. If the lead time has passed, please reach out to and we will try our best to get you your items as quickly as possible.

How frustrating! First thing to do would be to double check with people in your building or neighbours to make sure your package or Delivery Notice wasn’t delivered and misplaced. We then recommend contacting your local post office pick-up locations to see if it may have been delivered there.

After that you can contact us at with your order number and the shipping address and we will do our best to assist you. Typically we open a ticket with the postal service used for shipping and await further instructions.

To speed up the process we recommend receiving customers also open a ticket. From there we do our best to assist you in the most convenient way possible!

Absolutely! Please email with your order number and shipping address and we will be happy to assist you. Note that shipping costs will apply.

Send an email to

Additional Information

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