Contact us

CASSON Hardware Inc.

Please Note: No public showroom - By Appointment Only
114 Geary Avenue
Toronto, Ontario
Canada
M6H 4H1

Sales Team Email Hours: M-F  9am - 5pm EDT 

 

EMAIL GUIDE

Technical product questions / quote requests:
sales@cassonhardware.com

Inquiries regarding shipping and orders:
warehouse@cassonhardware.com

Request a return / exchange:
returns@cassonhardware.com

Sign up for our trade / dealer program:
trade@cassonhardware.com

Inquiries regarding design services:
design@cassonhardware.com

Media requests:
pr@cassonhardware.com

 

SELF SERVICE GUIDE

Product Lead times & Availability
  • NEW!!! Products that are "ready to ship" (2-3 business days) are shown on the product page by selecting the option you are interested in - see an example here.
  • If the product or finish option is not shown as "ready to ship" please refer to the Lead Time dropdown menu at the bottom of the page.
  • This lead time estimate is monitored and kept up-to-date.
  • Please note, our timelines do not account for any unforeseen delays on the couriers end!
 Order Status
  • After the order was placed, an email was sent to the address provided at checkout with the estimated lead time and a link to your order information. If you did not see this, please check your junk folder.
  • If your order is still within this estimated time frame, please know that we are working on it and email notification with tracking information or pickup details will be sent to you as soon as it's ready.
  • All orders are regularly monitored and any outside of the lead time estimate are flagged.  As soon as we have information you will be contacted with an update.
  • Please refrain from sending multiple emails regarding order status. 
 Returns
  • We accept returns for 28 days after receipt of your order. All items must not have been installed and in their original packaging and condition.
  • See our returns page for all information. Our Warehouse team will be able to assist you with a return request by emailing returns@cassonhardware.com
 Trade Program and Pricing
  • If you are already a member of our Trade Program, you no longer need our team to create a quote.
  • You can login to your account here to have your discount automatically applied. Please note that for certain made-to-order items, you will still need a sales agent to assist with purchase. 
  • If you are not yet a member of our Trade Program but would like to be, you can fill out the application form here.
  • Once your account application has been reviewed, you will be able to login to your Customer Profile on our website and see all eligible items with the Trade Discount applied to the product page as well as your Cart (example here).
  • Read through our FAQ page here for more information on how our Trade Account Portal works.
  • Email trade@cassonhardware.com if you have any questions or require any updates to your account.