Please Note: No Public Showroom

By Appointment Only

114 Geary Avenue
Toronto, Ontario
Canada
M6H 4H1

Monday - Friday,  9am - 5pm ET 

EMAIL CONTACT:

For sales and trade inquiries, formal quotations and product information, email us at:
sales@cassonhardware.com

For questions regarding existing orders you can reach us at:
ordersupport@cassonhardware.com

For return inquiries, please email:
returns@cassonhardware.com

Design Services:
design@cassonhardware.com

All media requests can be sent to:
pr@cassonhardware.com

COMMON INQUIRIES:

Response Time: Due to a high volume of queries, our team aims to respond within 1-3 business days.

Email Queue: We handle email requests in the order they are received. Please note, sending multiple follow-up emails may lead to delays in response.

Trade Orders: For trade pricing and orders, utilize our online trade portal. Eligible products with discounts are accessible there – log in to your account here for immediate online ordering.

Stock and Lead Times: Product availability and lead times are updated on our product pages. For items without stock information, please refer to the Estimated Lead Time for backorder details.

Preferred Communication: We prefer to communicate with customers via email. This ensures efficient tracking and recording of all interactions. Please email us with any inquiries for prompt assistance. If your situation requires more personalized support, we’re happy to arrange a phone consultation.

Urgent Matters: If your issue is of an urgent nature, please include 'URGENT' in your email subject line for prioritized attention.