Casson Hardware's trade program is tailored for architects, interior designers, builders and professionals shaping residential and commercial spaces.
We provide exclusive benefits, insider resources, and dedicated support to streamline your projects.

Once logged in all eligible products will be automatically discounted and the Customer Profile section outlines all past orders, with an option to return or rebuy. You can also review any outstanding draft orders/ quotes you may have received from our Sales Team for easy project reference.

When viewing your cart, you will be able to see the regular price, along with the trade pricing for your specific items.
For larger orders, specialty shipping rates, and items that require a quote, you can request a quote by emailing us at

Exclusive Pricing

  • 10% discount for all orders valued under $2000 CAD.

  • 15% discount for orders valued $2000 CAD and over.

  • Larger Volume orders can be reviewed on a case by case basis.

  • Free Shipping for orders over $250 CAD within North America.


  • Extra fees may be applicable for oversized/ overweight orders.
  • Extra fees for rural or remote territories may apply.
  • 1925Workbench, Fritsjurgens, Maison Vervloet, Serafini and custom order items are currently not eligible for discounts. Bocci 22 and Pulse Line Handles have a 10% discount cap.


Discounted Sample Program

  • We offer a 30% discount on Finish Samples for Trade members.

  • This is automatically set up to discount by 30% in your trade portal for finish samples only.

  • Product samples can be purchased at a 30% discount, but orders must be processed through a sales representative. For assistance, please email

  • Please note that sample items not immediately in stock; the lead times will follow those detailed on each product’s page on our website.

  • We welcome returns in line with our Returns Policy. Shipping costs for both delivery and returns are to be covered by the customer for sample orders.

Self Serve Portal

  • Use the Casson Trade Portal for discounts and quick orders/ quotes.

  • No passwords required. Simply login, and a 6-digit code will be sent each time to the email address used for the application.

  • The online trade portal grants access to all eligible products with discounts - login here to place immediate orders online.

Direct Sales Assistance

  • For additional assistance with quotes and inquiries please email Please allow for 1-3 business days for a response depending on the volume of inquiries.

Material Finish Samples

We offer a selection of finish samples from multiple vendors, perfect for your reference or for enhancing client boards and presentations.


Discover informative outlines on finishes, door hardware, order guides, and additional resources in our helpful Resources section.

Having Trouble?

Missing Discounts

Please ensure you're logged into your account. The account icon is located in the top right corner of the website.

Ensure selected items qualify for the trade discount. Note that the items 1925 Workbench, Fritsjurgens, and Maison Vervloet are not eligible for discounts.

If you haven't used your trade account in the past year and have forgotten any details you can use 'Forget Password' or create a new account.

Company Accounts

Trade customers often create company-wide accounts for efficient collaboration, sharing project orders and records.

To simplify access for team members, we recommend using email addresses like (no password required). After trade account approval, team members can log in using the email, and they'll receive a six-digit code for access which will be emailed to the set up account.

Order Management

Once logged into your customer account, you will be able to view all past orders and draft orders.

If a return is required, please review our Returns Policy ahead of time for additional information.

Easily access the returns portal through the accounts page by clicking on the relevant order, simplifying the return process for your convenience.

Trade Account Application

Interested in a Company wide account? Use a general email address to track orders and quotes from one profile.

Already a member but looking to update your tax exemption forms? Submit here!

Additional Assistance

Try our FAQ page or contact us using the addresses below.

For sales inquiries, formal quotations and product information, email us at:

For questions and concerns on your orders and shipping updates you can reach us at:

For returns refer to your account for easy processing or email:

All media requests can be sent to: