Casson Hardware's trade program is tailored for architects, interior designers, builders, and professionals transforming residential and commercial spaces. Enjoy exclusive benefits, expert resources, and personalized support to help streamline your projects. Please note that discounts cannot be applied retroactively to past purchases. Sign up today to unlock your trade discounts!

Exclusive Pricing

10% discount for all orders valued under $3500 CAD.
15% discount for orders valued $3500 CAD and over.
Larger Volume orders can be reviewed on a case by case basis.
Free Shipping for eligible orders over $500 CAD within North America.
Exclusions:
Extra fees may be applicable for oversized/ overweight orders.
Extra fees for rural or remote territories may apply.
1925Workbench, Fritsjurgens, Vervloet, Serafini and custom order items are currently not eligible for discounts. Bocci 22 and Pulse Line Handles have a 10% discount cap.

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Discounted Sample Program

We offer a 30% discount on Finish Samples for Trade members.
This is automatically set up to discount by 30% in your trade portal for finish samples only.
Product samples can be purchased at a 20% discount, but orders must be processed through a sales representative. For assistance, please email sales@cassonhardware.com *not all items will be available as samples.
Please note that for sample items not immediately in stock; the lead times will follow those detailed on each product’s page on our website.
We welcome returns in line with our Returns Policy. Shipping costs for both delivery and returns are to be covered by the customer for sample orders.

Self Serve Portal

Use the Casson Trade Portal for discounts and quick orders/ quotes.
No passwords required. Simply login, and a 6-digit code will be sent each time to the email address used for the application.
The online trade portal grants access to all eligible products with discounts - login here to place immediate orders online.

Direct Sales Assistance

For additional assistance with quotes and inquiries please email sales@cassonhardware.com. Please allow for 1-3 business days for a response depending on the volume of inquiries.

Crafted with Care: Our Commitment to Quality and Craftmanship

Our goal is to offer products that are not only exquisitely designed and crafted but are also durable and sustainable. We prioritize high-quality materials and construction over low-cost, disposable items. By focusing on products that age well and withstand the test of time, we embrace our commitment to sustainability.

We are dedicated to supporting exceptional design and small-scale manufacturers. While this approach may not align with the efficiency of larger, high-volume suppliers, we cherish the opportunity to promote our independent designers who manage their own small production processes. This commitment supports small businesses and boosts local economies.

Our products tend to carry a higher price point and smaller margins, reflecting the extensive time and effort invested in both the design and fabrication processes. This approach allows us to uphold our core mission: providing high-quality items that aren’t prone to quick replacement due to poor craftsmanship or wear and tear and also continue our ongoing commitment to supporting small makers and hand finished goods.

Having Trouble?

Missing Discounts

Please ensure you're logged into your account by clicking the account icon in the top right corner of the website. Prices displayed for eligible products will automatically reflect your trade discount.

Items from 1925 Workbench, Fritsjurgens, Serafini, and Maison Vervloet are not eligible for discounts. If you haven't used your trade account in the past year, use the 'Forgot Password' option or create a new account.

Company Accounts

Trade customers can create a new company account or join an existing one.

New Company Account:
Fill out the form below with your company details. Once approved, this will provide a centralized account for your team.

Join Existing Company Account:
If your company already has an account, complete the trade application form with your company's details to request access. Once approved, all team members will have access to a centralized account for easy collaboration and sharing of project orders, records, and other critical information.

Order Management

Once logged into your customer account, you'll be able to view all past orders and draft orders, including those from other members of your company. Draft orders are located in the "Pending" section for easy reference.

If a return is required, please review our Returns Policy ahead of time for additional information.

Easily access the returns portal through the accounts page by clicking on the relevant order, simplifying the return process for your convenience.

Trade Account Application

Trade Accounts are organized by company. All members within a company can view, manage, and reorder products.

If you are creating a new company account, please fill out the "New Company Account" form with your company details.
Once approved, this will provide a centralized account for your team.

If you are an additional member applying to join an existing company account, please fill out the "Join Existing Company Account" form using your company email address.
Your application will be reviewed, and you will be granted access under your company's profile.

Already a member and need to update your tax exemption forms? Submit them here!

New Company Account Join Existing Company Account

Additional Assistance

EMAIL CONTACT:

For all support-related inquiries—whether they pertain to sales, post-order assistance, or general questions—please email contact@cassonhardware.com.

All support emails will be routed to the appropriate team for prompt attention. However, depending on the volume of queries, please allow for 1-3 business days for a response.

Additionally, a chat function is available in the bottom-right corner of our website for real-time assistance.

For media-related inquiries, please direct emails to: pr@cassonhardware.com.

COMMON INQUIRIES:

Response Time: Due to a high volume of queries, our team aims to respond within 1-3 business days.

Email Queue: We handle email requests in the order they are received. Please note, sending multiple follow-up emails may lead to delays in response.

Trade Orders: For trade pricing and orders, utilize our online trade portal. Eligible products with discounts are accessible there – log in to your account here for immediate online ordering.

Stock and Lead Times: Product availability and lead times are updated on our product pages. For items without stock information, please refer to the Estimated Lead Time for backorder details.

Preferred Communication: We prefer to communicate with customers via email. This ensures efficient tracking and recording of all interactions. Please email us with any inquiries for prompt assistance. If your situation requires more personalized support, we’re happy to arrange a phone consultation.

Urgent Matters: If your issue is of an urgent nature, please include 'URGENT' in your email subject line for prioritized attention.

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Trade Program