Trade FAQ

Thank you for being a member of our Trade Program!

All Trade Discounts are tied to your email address used at the time of registration. Once logged into your account, you will see all eligible items with an automatically applied 10% discount. These discounts will also be visually represented in your cart and at the checkout portion of our website.

Please review these frequently asked questions for how to access your discount below.

In the top right hand corner of the website, there is a Account Icon, press that and login to your profile.

If you have forgotten your password you can reset it at anytime by pressing the "Forgot your password?" button in the account portal. 

1. Press the Account icon in the top right-hand corner. 

2. Create an account by pressing the "Create account" button.

3. The email address that you received our trade account email confirmation is the address that should be used for your login.

4. Register for an account.

5. Our system will automatically recognize your Trade Account status.

If you have other members of your team who need to access the Trade Discount, we would be more than happy to set them up, pleaseemailour Trade Program at to let us know.

Most items on our website are available for direct purchasing, however at times you may see an item listed as "contact us". In that case we are always happy to prepare a quote for you. Please email our sales teamhere or by emailing Most quotes take 2-3 business days. For more detailed inquiries; this may take a little bit longer. 

There are a few items that we carry that are not available for Trade Discount, please review the list for ineligible brands:

Buster & Punch
Forbes & Lomax
Maison Vervloet

Additional Assistance

Do you have a question that isn't listed here?

For sales inquiries, formal quotations and product information, email us at:

For questions and concerns on your orders and shipping updates you can reach us at:

For return and exhance inquiries, please email:

For information about joining our Trade Program, troubleshooting account errors and setting up appointments or meetings, you can send an email to:

All media requests can be sent to:

And finally, if you're not quite sure who to contact you can always find us by emailing: