Response Time: Due to a high volume of queries, our team aims to respond within 1-3 business days.

Email Queue: We handle email requests in the order they are received. Please note, sending multiple follow-up emails may lead to delays in response.

Trade Orders: For trade pricing and orders, utilize our online trade portal. Eligible products with discounts are accessible there – log into your account here for immediate online ordering.

Discounts: Discount codes cannot be used in conjunction with any other promotional codes or applied retroactively. Products not eligible for discounts are 1925 Workbench, Fritsjurgens, Maison Vervloet and Serafini. Discounts on Bocci 22 are exclusively available for Trade Program members.

Stock and Ship Dates: Product availability and estimated ship dates are updated on our product pages. For items without stock information, please refer to the Estimated Ship Date for backorder details.

Preferred Communication: We prefer to communicate with customers via email. This ensures efficient tracking and recording of all interactions. Please email us with any inquiries for prompt assistance. If your situation requires more personalized support, we’re happy to arrange a phone consultation.

Urgent Matters: If your issue is of an urgent nature, please include 'URGENT' in your email subject line for prioritized attention.

Contact: For all support-related inquiries—whether they pertain to sales, post-order assistance, or general questions—please email contact@cassonhardware.com.

All support emails will be routed to the appropriate team for prompt attention. However, depending on the volume of queries, please allow for 1-3 business days for a response.

Additionally, a chat function is available in the bottom-right corner of our website for real-time assistance.